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FAQs
No, we can’t give you an exact price over the phone. Since we typically price based on how much space your items take up in the truck, we need to see the items in person before we can give you an exact price. For some single item removals, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite estimate.
We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.
Tips are by no means expected or obligatory when using our service. However, we know our teams greatly appreciate them! If you feel like they did a great job, feel free to tip as you see fit.
You can always change or cancel your appointment at any time. Just call us at (205)919-0507 and we'll be happy to help you make changes to your appointment.
It depends on where you’re located. Some of our franchises are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some locations do require you to be at home in order to remove your items.
Yes! We are happy to provide our customers with No Contact Junk Removal. Our No Contact Junk Removal service allows us to remove items without direct contact to ensure the comfort and safety of our customers and our teams.
The items we most often help people get rid of are mattresses, couches, other types of furniture, and electronics. We can take pretty much anything that two people can lift and load, as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your garage, backyard, attic, or anywhere else—all you have to do is point!
The list of unaccepted items varies across locations, as we need to adhere to local regulations in each location. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis. Here are a few items we typically do not accept:
Chemicals, Solvents & Oils
Asbestos
Storage & Oil Drums (unless empty and top & bottom cut out)
Oil & Waste Storage Tanks
Some locations can take paint, while others aren’t able to accept it. This is due to differences in local regulations in every location. For those that can take paint, please note that they often require the paint to be fully dried before they can remove it. If you have paint that you need to get rid of, give us a call and we’ll let you know if your location can take it.
Absolutely! We take big items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!
Our goal is always to be as environmentally responsible as possible, while being sure to follow local regulations. We do our best to keep items out of the landfill by donating the donate-ables and recycling the recyclables as much as we can.
While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking.
It varies across our locations, but many of our franchises work both weekends and weekdays. Our call center is open 24-7, 365 days a year, and you can always book online to find an appointment time that works for you.